SMS / Text Message Consent

Brand: OmniVantrex Systems (Workflow OS), on behalf of participating pharmacies.

Use case: transactional messages only (e.g., callback confirmations and status updates). We do not send marketing messages.

How we obtain consent

Opt-in is collected via verbal consent during a phone call. Staff must use the script below verbatim.

Verbal opt-in script (use verbatim):

"With your permission, we can send text updates about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, and HELP for help. Do you agree to receive these text messages at this number?"

Opt-out and help

• STOP — opt out of text messages at any time.
• HELP — receive help information.

Message frequency varies. Message and data rates may apply.

Message samples for consent and help

Opt-in confirmation sample:

• "Workflow OS: You are opted in to receive transactional updates about your request. Message frequency varies. Msg&data rates may apply. Reply STOP to opt out; HELP for help."

HELP message sample:

• "Workflow OS: Help — transactional messages about your request. Reply STOP to opt out. For support, contact [email protected]. Msg&data rates may apply."

PHI-safe messaging

We do not include medical details, prescription information, or other sensitive health information in text messages. Texts are used only to coordinate communication and request follow-up.

Sample messages

• "Workflow OS: We received your request. A team member will follow up by phone. Reply STOP to opt out."
• "Workflow OS: Your pharmacy will call you shortly regarding your request. Reply STOP to opt out; HELP for help."
• "Workflow OS: We attempted to reach you. Please call the pharmacy at the number on your prescription label. Reply STOP to opt out."

Related policies: Privacy Policy and Terms & Conditions.